If you do wish to return or exchange your item, you can do within 28 days from the date of dispatch. The item will need to be returned in its original (unworn/unused) condition with tags attached. Unfortunately, we do not offer free returns, so you will need to send the package back at your own cost. If you have been sent an incorrect or faulty item, then this cost will be refunded back to you – please contact us before you post your item to arrange this. Any packages sent using a non-tracked service are sent at your own risk. If a refund is required this will be made by the same method as the original payment. Please allow 14 working days (20 days) from when we receive your package for your refund to be processed. You will receive an email once this has been completed.
Please return items in their original condition with the tags attached for a full refund (excluding our shipping costs). Remember to complete the returns form enclosed with your order and include it in your parcel.
Please send the item(s) to the address below:
Milk It Clothing Returns Department
Wortley Moor Road
We recommend that you insure the return shipment, as you will be liable for any damage to the goods until we receive them. We also recommend that you use a secure, trackable shipper and retain proof of sending.
If returning an international order, clearly mark ‘RETURN GOODS’ on the description to avoid paying unnecessary charges.
Still got a question? Get in touch:
Email us: email@example.com
Call us: (+44) 01702 330695
Opening hours are Mon-Fri 9am-5pm - excluding UK bank holidays.
How to request a refund or exchange:
All refunds will be credited to the original payment method. If you paid by credit card, a refund may take up to 10 business days for your bank to complete. Processing times can vary between card issuers and unfortunately we are unable to influence this. For PayPal, refunds will be paid directly into your account and can take between 3 to 5 days to clear.
Please note that the original shipping costs will only be refunded on items that are incorrect or faulty, while full refunds will be made only on items returned within 28 days in their original condition. We will contact you if we have any queries regarding your return.
* If you are receiving an exchanged parcel, you may be liable to pay customs charges on this. Milk It are not responsible for covering inbound or outbound customs charges.